MANAGEMENT REVIEW
Laboratory of Parasitology
Head of the Laboratory of Parasitology through the Head of Study Program ensures that customer needs and expectations have been set by the Quality Management System and are translated into the appropriate requirements in order to achieve customer satisfaction through the Management Review.
Management review is conducted after the completion of the Internal Audit Quality (AIM) Batch I by GJM and Batch II by PJM on the beginning of each semester or every 6 months by meeting between the Head of the Laboratory, RM, and the Internal Audit team, in order to see, evaluate the results of AIM and to correct any deficiencies and to prevent and improve the quality if AIM results was excellent. It also evaluates the quality objectives that have been set.
Management review results will be communicated to all lecturers and academic support staff during Lab of Parasitology regular meetings. Agenda, materials and follow-up of the management review set forth in formed of documents and attachments. Gap analysis is performed to determine the mismatch between the quality standards and product produced. Corrective actions are taken to reduce or eliminate the gap. The steps taken contained in the Corrective and Preventive Actions PM document (Document No. 0600300801) and Not Suitable Product Control PM (No. Document 0080106002) from document in Laboratory of Parasitology.
Summary of Management Review Lab of Parasitology 2013
From the 12th AIM results for academic supporting units (UKPPA) Cycle 2 2013, based on the findings, there is more that suggest the improvements (observation) to determine the next steps as followed:
- Preparation of the working program in 2014,
- Plan for staff development that appropriate for skills competencies,
- Evaluation of performance targets achievement.
- Completion of tool acceptance official report for replacement of broken tools or tool donations from other parties,
- Determination of flowchart/pathway for the services for outside of FMUB
- Analysis of customer/stakeholders feedback had been followed up.
- Completion of the website’s content with the addition of e-complaint menu facility on the web of lab,
- Socialize Practicum Preparation PM to Students with displaying on lab of parasitology web
- Socialize Final Assignment Loaning PM to Student with displaying on lab of parasitology web
- Application for tools and materials (urgency) to the faculty.
- Application of equipment calibration in the lab,
- Arrangement of seats for both the theory and practical classes according to the number of students
- Do AC repair
Continual improvement is done continuously by the internal communication or regular meetings every 1 month. Discuss the working program, quality objectives and implementation, evaluation and follow up and improve quality on an ongoing basis (PDCA cycle).
